05-15-2018 05:49 AM
For several days I could not log in to the forum under your name merdzd - error "not found" or "address not found" when i try to restore password . some how I still managed and I post topic in https://h30434.www3.hp.com/t5/Elite-x3/HP-elitepad-900-G1-bios-settings-password/td-p/6689328
Today the same thing happened. Read this https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/Having-trouble-signing-in-W...
Filled out all the forms - https://docs.google.com/forms/d/e/1FAIpQLSfuhoN6lrSLkaw4v9197z41u1mRzvkx5tSZKdAqm5y0leop-w/viewform
There was no answer and tried to register under the same email as the user merdzd.
Got confirmation and now I have a new name merdzd2018 With the same mail I have a user in HPE Passport.
Is my old user lost?
05-15-2018 10:46 AM
Usually, this happens when the username is not the same as the email address and users try to log in with their email.
Did you try to recover your username? https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/Having-trouble-signing-in-W...
If not, please try recovering your username and then log in with it, instead of your email address.
Let me know if that helps.
I am an HP Employee.
05-15-2018 11:58 PM
>>Did you try to recover your username?
Yes i did. I try recover username and password via email and get "address not found"
i also dont remember i ever changed the username. it was just email.
And last time when i post via screnname merdzd 05-12-2018 01:42 AM
05-16-2018 07:21 AM - edited 05-17-2018 12:37 AM
>> If not, please try recovering your username and then log in with it, instead of your email address.
Now if i recover Username it will be for the curent ac. merdzd2018?
i got message:
If that email address exists in our database, you'll hear from us there.
Nothing in inbox or junkemail.