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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-23-2017 05:47 AM

HP Recommended

I have model DF1050 digital picture frame. after numerous attempts I continue to receive "link error' message. I have linked with cell phone land laptop to ensure it was not a wifi message and they all connect? No trouble shooting help in any paperwork included with the frame? Any help would be appreciated. Thanks Bill

3 REPLIES 3

‎12-24-2017 10:51 AM

HP Recommended
I had the same problem! I ended up skipping that step by clicking the arrow in the right and going to setttings and adjusting the clock to the right time then trying to connect and it works perfectly now!
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‎12-26-2017 05:51 PM

HP Recommended
We can’t get it to connect to the internet. When we try to scan the code we get the message”failed to sync with frame. Not JSON Data”
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‎12-26-2017 08:43 PM

HP Recommended
If your connecting your phone or something it should have a spot to type the code in. Otherwise I’d try to make sure your clock is right. That’s usually the reason it won’t connect to internet in my experience.
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