Here is exactly what happened to my brand new elitebook;
- worked fine 5 or 6 times without thunderbolt 3 docking station. -plugged docking station in for first time, the docking station was already hooked up to TV screen via a hdmi cable with displayport adaptor on -after going through the standard new device permissions, it worked on the TV for a few seconds. -computer had to "shut down after experiencing problem" -every time I try and start laptop now I wait whilst it tries to repair itself. -"automatic repair couldn't repair your PC" - it offers to go to advanced options but otherwise I turn off and start again. - have tried rebooting , didn't work.
Help please!! Can't believe it, this ha barely been out of box.
It will be my pleasure helping you The issue can happen because of a hardware or software issue To find out whether if it is a hardware issue or software issue Follow the steps Once the computer is turned off Press and hold the F2 key and press the power key once to power on the computer Keep holding F2 In less than a minute you will be in HP hardware diagnostic UEFI Click on component test then on hard drive then quick test and run once if it's a hard drive issue it will give you the result there only If test fails then you would have to replace the hard drive If the test passes you can perform a system recovery which will reload the operating system and will resolve all software issue To perform system recovery please follow the link