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LGrace1
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Email ID not registered in the portal

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Microsoft Windows 10 (64-bit)

Hi, when I am trying to create a new service case I get the following "Email ID not registered in the portal" ......... do you have any ideas why this is happening ?

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praveenbv
HP Support Agent
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Hi@LGrace1, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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