• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)
Dear HP,
Please can you put me into direct contact with a consultant in South Africa, KZN. I have tried multiple avenues to reach you but your customer service has been "unavailable".
I had purchased an HP x360 Envy laptop from you in September 2020. On arrival the rubber feet were already half peeled off. I took the laptop in to Incredible connection but they said they could not assist me. After most of the feet had peeled off within just one week of using the laptop (despite trying my best not to let it peel further) - it has now come to a point where the feet have stretched and no longer fit into their sockets.
I find this to be poor manufacturing from your side as it has not been my fault to start with. Please could you make an effort to contact me and assist with this issue as I do not want any faults arising on the laptop due to your error.
Kind regards
Carmen
1 REPLY 1
HP Recommended

Hi @Carmen1235,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.