• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Would anyone know of an email address of a manager I can escalate my complaint to?   I have spoken to numerous customer service that has not been able to register my complaint so I need to speak to someone to let them know my issue.  I am unsatisfied with a product I bought and have requested assistance prior to the end of the warranty which was never resolved. Is there an ombudsman for HP?  I was transferred 3x on a customer service call just now and the last person I was speaking, to the line cut off (not sure if on purpose or not) and they haven't called back.  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

The only way I know of to e-mail HP would be to fill out the form to contact the HP executive team at the link below.

 

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

The only way I know of to e-mail HP would be to fill out the form to contact the HP executive team at the link below.

 

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

HP Recommended

Thank you, this is useful. I spoke to HQ and they gave me an email address but I think this form is useful and probably will be forwarded to the same email address that I wrote to.  

HP Recommended

You're very welcome.

 

I used it a couple of times and they are pretty responsive.

 

You should get an automated acknowledgement of receipt and then in a few business days someone should contact you with a case number.

 

Hopefully, they will resolve the issues you are having to your satisfaction.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.