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‎08-23-2020 03:56 AM - last edited on ‎08-23-2020 09:08 AM by Retired

HP Recommended
Product: Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

 

I want to bring attention of higher Management of HP. I had purchased the Pavilion x360 laptop from Amazon. I was looking to extend my warranty along with Accidental Damage Protection. I visited https://store.hp.com/in-en/default/carepackfinder/ link to upgrade my warranty with 3 year warranty option with ADP. But Upgrade now button provided on the link is not working.  So I called customer support at: [Content Removed]. Rather than  providing HP solution, customer care provided me mobile number, which is of ARM Infoserve (I) Pvt. Ltd.. This vendor provided me quotation.  I had a suspicion about the quotation and company name, this is obvious suspicion because hp online store has lot of care packs and why would customer support redirect the sales to another company.  I am not sure if this is some  kind of fraud going on within the sales team.

 

Only issue with https://store.hp.com/in-en/default/carepack/laptop-care-pack.html is, i am not sure, which care pack is applicable for my laptop.

10 REPLIES 10

‎08-24-2020 06:14 AM

HP Recommended

@Sandy1108

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community

Sandytechy20
I am an HP Employee

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‎08-24-2020 07:26 AM

HP Recommended

@Sandytechy20

 

I have replied back with details.

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‎08-24-2020 03:30 PM

HP Recommended

@Sandy1108

 

I have forwarded this case to the concerned team and they will get in touch with you in 2-3 business days.

 

Cheers.

Sandytechy20
I am an HP Employee

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‎08-26-2020 03:46 AM

HP Recommended

Thanks. I will wait for feeddback

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‎08-26-2020 05:42 PM

HP Recommended

@Sandy1108

 

You are welcome.

 

Sandytechy20
I am an HP Employee

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‎08-26-2020 08:39 PM

HP Recommended

Ok

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‎08-27-2020 05:26 PM

HP Recommended

👍

ECHO_LAKE
I am an HP Employee

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‎08-27-2020 08:32 PM

HP Recommended

Any update? It's been already 4 days.

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‎09-07-2020 10:38 PM

HP Recommended

Hi Team,

 

There is no reply even after 2 weeks, which was promised within 2-3 says.

 

 

 

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