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DavidJCadney
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Extended warranty from 1 to 3 years through Best2Serve on 6th March 2016.

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 I purchaced a two year extention to my one year warranty, for my laptop, on 6th March 2016.  Best2serve confirmed the purchase with emails.  At the moment HP support assistant says that the warranty ends on 25 December 2016 and not 2018.  Why have the details not been updated?  Its May now!

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Dragon-Fur
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@DavidJCadney

 

Commentary

 

The warranty extension may not show up on the HP Warranty program information simply because the Warranty is not specifically an HP Warranty. 

 

Best2Serve is an HP Partner -- the services provided by this company are in compliance (at least they should be so) with HP standards -- it does not necessarily mean that services, warranties, and updates will show up as HP provided services when the HP program is queried for information.

 

The FAQ page on the subject is a bit vague -- it does indicate you should receive your notice of warranty within 48 hours.

 

Best2Serve - Information "About"

 

There is listed a contact number for Best2Serve - you can ask the question!

 

From the "Info" page:

Call us for more information
Would you like to receive more detailed information about these HP products/ services? Please call the following number:
0207 660 3115
Opening hours:
Mon - Fri 08.30 - 18.00

 

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Dragon-Fur
Level 16
Level 16
31,947 31,652 2,905 10,626
Message 2 of 2
Flag Post
HP Recommended

@DavidJCadney

 

Commentary

 

The warranty extension may not show up on the HP Warranty program information simply because the Warranty is not specifically an HP Warranty. 

 

Best2Serve is an HP Partner -- the services provided by this company are in compliance (at least they should be so) with HP standards -- it does not necessarily mean that services, warranties, and updates will show up as HP provided services when the HP program is queried for information.

 

The FAQ page on the subject is a bit vague -- it does indicate you should receive your notice of warranty within 48 hours.

 

Best2Serve - Information "About"

 

There is listed a contact number for Best2Serve - you can ask the question!

 

From the "Info" page:

Call us for more information
Would you like to receive more detailed information about these HP products/ services? Please call the following number:
0207 660 3115
Opening hours:
Mon - Fri 08.30 - 18.00

 

Green_Line_1.jpg

 

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

 

Click my Answer Accept as Solution to help others find Answers.

Dragon-Fur

View solution in original post

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation