In those areas where Chat is an option: Chat is not available all the time.
In the event that Chat is not available in your region and / or time zone, please consider using the old-fashioned method. Submit your case (to receive contact information) and / or call support on the phone.
HP may advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty. This is normal business practice.
HP may tell you that certain services are not covered under warranty. This is normal business practice. Standard Warranty typically covers hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.
USA / Canada: HP posts your regional contact information after you submit an online case.