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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-08-2020 09:43 AM

HP Recommended
Product: Spectre x360 15
Operating System: Microsoft Windows 10 (64-bit)

I have a problem with a laptop that I have purchased. I bought it in your online store on March 4 and it was "delivered" on March 23, the problem is that I never received the laptop but it was delivered to another address and was signed by someone else.

 

 Fedex lost the laptop and now I don't know how to get it back, I have called hp customer service but still can't get help with a replacement. They ask me to send a police report but it is impossible to do it because at the moment I am in ECUADOR, I was supposed to arrive in the USA on March 28 at my uncle's house, but for cov 19 I cannot leave my country .

 

 I bought the laptop in advance so I can receive it as soon as I get to the USA but sadly Fedex has lost my laptop. I hope your help and you can understand my situation.

1 REPLY 1

‎04-09-2020 02:10 AM

HP Recommended

Hi @Mcloving1996

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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