Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post


HP Recommended
Spectre x360 15
Microsoft Windows 10 (64-bit)

I have a problem with a laptop that I have purchased. I bought it in your online store on March 4 and it was "delivered" on March 23, the problem is that I never received the laptop but it was delivered to another address and was signed by someone else.


 Fedex lost the laptop and now I don't know how to get it back, I have called hp customer service but still can't get help with a replacement. They ask me to send a police report but it is impossible to do it because at the moment I am in ECUADOR, I was supposed to arrive in the USA on March 28 at my uncle's house, but for cov 19 I cannot leave my country .


 I bought the laptop in advance so I can receive it as soon as I get to the USA but sadly Fedex has lost my laptop. I hope your help and you can understand my situation.

0 Kudos
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,722
Message 2 of 2
Flag Post
HP Recommended

Hi @Mcloving1996


Welcome to the HP Support Community. 


I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


Thank you for visiting the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation