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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-04-2010 07:52 PM

HP Recommended

So it seems to me that whay your website lacks is a place for customer service feedbacks, so many people result to writing on this forum.  I have searched the HP site for about a half hour and found nothing.  On an earlier post (http://h30434.www3.hp.com/t5/Forum-Feedback-and-Suggestions/Poor-Customer-Service/m-p/77019)  a link was given to direct people to the appropriate forums to direct their complaints (http://welcome.hp.com/country/us/en/wwcontact_us.html).

However, when you visit this page you see it is the general HP contact page and that there is no place to report customer and/or repair service feedback. 

All I wanted to do was give some feedback on the shipping methods used after products are repaired and how they could be improved.  I find it ridiculous that the only way I can contact HP about this would be through a forum, where most complaints are dismissed as "rants". 

I feel that a customer service feedback e-mail form would be a great addition to the website and would also be helpful to help improve your customer service and repair process.

1 REPLY 1

‎10-04-2010 08:11 PM

HP Recommended

Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.

http://welcome.hp.com/country/us/en/wwcontact_us.html

If you have other questions and concerns, please feel free to send me a private message

Wendy M - HP Support Forums Moderator

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