cancel
Showing results for 
Search instead for 
Did you mean: 
lee6321
New member
1 0 0 2
Message 1 of 2
436
Flag Post

Feedback for Customer Service

HP Recommended

So it seems to me that whay your website lacks is a place for customer service feedbacks, so many people result to writing on this forum.  I have searched the HP site for about a half hour and found nothing.  On an earlier post (http://h30434.www3.hp.com/t5/Forum-Feedback-and-Suggestions/Poor-Customer-Service/m-p/77019)  a link was given to direct people to the appropriate forums to direct their complaints (http://welcome.hp.com/country/us/en/wwcontact_us.html).

However, when you visit this page you see it is the general HP contact page and that there is no place to report customer and/or repair service feedback. 

All I wanted to do was give some feedback on the shipping methods used after products are repaired and how they could be improved.  I find it ridiculous that the only way I can contact HP about this would be through a forum, where most complaints are dismissed as "rants". 

I feel that a customer service feedback e-mail form would be a great addition to the website and would also be helpful to help improve your customer service and repair process.

1 REPLY 1
WendyM
Level 7
1,018 917 21 140
Message 2 of 2
Flag Post
HP Recommended

Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.

http://welcome.hp.com/country/us/en/wwcontact_us.html

If you have other questions and concerns, please feel free to send me a private message

Wendy M - HP Support Forums Moderator

Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else.

Rules of Participation

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation