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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-14-2015 03:34 AM - edited ‎12-14-2015 06:25 AM

HP Recommended

Today I had to use the "Forgot password" facilty to be able to log in. I had tried what I thought was every possible password but obviously didn't get the right one. After receiving the email to create a new password and following that through, when I logged in it took me to a page that said to complete my profile I had to choose a  User ID.  I put in my user ID and it said it was already taken. Well of course it's taken - it's my User ID!  I tried logging in with the User ID instead of my Email address but of course now it doesn't recognise my new password. I was forced to log in with my email address which again took me to the "Choose a User ID" screen where my only option was to create a new one. Why have I been forced to create a new User ID  when all I wanted to do was change my password?

 

Since I can see no way to remove this post I'm editing it to say that it was my error. I was trying to log in under a difderent email address and that's why the password didn't match.  It seems that somehow along the way I had created a new log in and that's why it wanted a new ID.  My mistake - sorry to all 😞

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