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HP pavilion Notebook 15-p24

I originally registered in the Forum as User Name VM59 I had a few posts and waiting for some important posts. I but I could not log in. The forum system did not recognise my email address [edited] nor the correct password. I so I had to re-register under a different user name VM591 using the same email address and password as before. The system did remember the Username only. It seems HP just does not want to assist and like their product the service is clumsy. I have Can some one assist for God sake

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