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Germany Customer Service

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HP Notebook - 15-ay078nr
Microsoft Windows 10 (64-bit)


I am currently in Germany and, long story short, the U.S. tech team said my computer needs to be turned in due to mechanical failure. However, it would take about month before I get my computer back and I need it for work and school.



I'm looking for some email POCs for the Germany Customer Service since their phone lines are only active M-F. Any help is appreciated.





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I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. You should be contacted within 4 business days (Excluding holidays & Weekends).

Response times may vary by region. Please send a Private Message, if you aren’t contacted within 4-5 business days.

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