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Jeremias_Dsilva
Level 1
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Message 1 of 2
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Global Warranty. No support from HP

HP Recommended
Microsoft Windows 10 (64-bit)

Hi Guys, 

My laptop has been giving me a problem within few days of purchase and since then I have been contacting HP for support.

When i contact HP support they tell me get in touch with HP India. And when i get in touch with HP India they say since its bought from the US, they cant help.. The only reason i bought an HP cause it said Global Warranty and support and what I see in these 2 months is just the HP global and HP Indian team passing the buck.

 

What do i do?

 

Regards 

Jeremias Dsilva 

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1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

Unfortunately, no one here will be able to help you.

 

If you read the terms of the global warranty, it clearly states that the PC you buy in one country, also has to be the same one sold and supported in a different country.  The only PC's  I know of that meet that statement are various HP business class notebook, and desktop PC's.

 

Here is a link to the HP global warranty FAQ's...

 

https://support.hp.com/us-en/document/bpr01266

 

What is covered by HP Global Warranty
HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B).

 

The only suggestion I can offer would be to contact the HP executive team at the link below...

 

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

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