Now please do not get me wrong... Most of the time the phone tech customer service is on 1 to 10 about a 3 and I'm being nice.
But, in fairness I have to tell what a wonderful session I had with Samatha (a level two tech out of Canada). She knew what she was doing, she worked several hours on my wireless printer problem and she was so professional and nice I had to let the world know.
Please thank Samatha for me and if your a user and you get to have her assist you with a problem... Your having a great day.