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‎09-16-2021 01:55 PM

HP Recommended
Product: LENOVO THINKPAD
Operating System: Microsoft Windows 10 (64-bit)

Where do I get HP help?  My mom's account is hacked.  She can't get a new email because the code keeps going to an email address she does not recognize.  

2 REPLIES 2

‎09-17-2021 07:23 AM

HP Recommended

@TenaciousC15

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand that you are experiencing an issue with your Email account has been hacked, as we have limited support boundaries in the support community as of now.
 

I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎09-18-2021 09:48 AM

HP Recommended

hi

In case ..
You mentioned a lenovo device
No mistake ?
are you trying an HP account for HP hardware?
Otherwise, it is possible that you have a problem because you have to connect to lenovo, not HP?

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