cancel
Showing results for 
Search instead for 
Did you mean: 
TenaciousC15
New member
1 0 0 0
Message 1 of 3
304
Flag Post

HACKED ACCOUNT / EMAIL IN ACCOUNT NOT CORRECT

HP Recommended
LENOVO THINKPAD
Microsoft Windows 10 (64-bit)

Where do I get HP help?  My mom's account is hacked.  She can't get a new email because the code keeps going to an email address she does not recognize.  

2 REPLIES 2
Echo_Lake
HP Support Agent
HP Support Agent
24,841 24,797 1,153 1,187
Message 2 of 3
Flag Post
HP Recommended

@TenaciousC15

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand that you are experiencing an issue with your Email account has been hacked, as we have limited support boundaries in the support community as of now.
 

I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Prométhée
Level 16
Level 16
6,070 5,998 664 2,461
Message 3 of 3
Flag Post
HP Recommended

hi

In case ..
You mentioned a lenovo device
No mistake ?
are you trying an HP account for HP hardware?
Otherwise, it is possible that you have a problem because you have to connect to lenovo, not HP?

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ?  Click on the yes button



Desktop-Knowledge-Base
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation