HELP! TIME SENSITIVE! HP warranty date expires Nov 30, 2022 & Submit a warranty claim to repair.

[apb123]

I need your help please! I purchased laptop Nov. 30, 2020 from Samclub. It included 2 year HP Care Pack. My HP warranty check account shows Expired Sept. 2020.  I purchased it in Nov. 2020. I clicked  "dispute warranty expiration " link & submitted my receipt. Last week, Oct. 29, 2022, my laptop screen cracked.  Now I need to submit a claim to repair.

1. How do I determine HP has received & will correct warranty date? My correct expiration date is Nov. 30  2022. 

2. There is an HP approved repair shop near me. What do I need from HP to submit a claim for repair & take to local shop?

Thanks for your quick response!

[Elohi_NR]

Hi @apb123,

Welcome to the HP Support Community. I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[apb123]

Still not fixed. Claim shows open & warranty date NOT fixed.

What do I do?? It expires Nov 30,2022.

[apb123]

Any update on my warranty? Warranty expires in two days, November 30, 2022.