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Solved!

HP 17 z purchased in December 2017 not working

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HP 17 z
Microsoft Windows 10 (64-bit)

I purchased an HP 17z laptop in December 2017. Now the cooling fan is not working and the battery will not hold a charge. Tried everything support suggested to no avail. Unbelievable that a less than two year old computer is basically worthless. Very disappointing.

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Hi @Chilinj

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation