cancel
Showing results for 
Search instead for 
Did you mean: 
Chilinj Student
Student
1 0 0 0
Message 1 of 2
126
Flag Post
HP Recommended

Solved!

HP 17 z purchased in December 2017 not working

HP 17 z
Microsoft Windows 10 (64-bit)

I purchased an HP 17z laptop in December 2017. Now the cooling fan is not working and the battery will not hold a charge. Tried everything support suggested to no avail. Unbelievable that a less than two year old computer is basically worthless. Very disappointing.

Reply
0 Kudos
1 REPLY 1
HP Support Agent
HP Support Agent
5,704 5,587 524 583
Message 2 of 2
103
Flag Post
HP Recommended

Solved!

HP 17 z purchased in December 2017 not working

Hi @Chilinj

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation