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NewLaptopForMom
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HP.COM shipping delay

HP Recommended
HP15 Laptop
Microsoft Windows 10 (64-bit)

Does HP.com really update "Order Status?"  I ordered a new laptop for my mother on November 30th.  I was told it would ship by 12/16 with expected delivery 12/22.  Order Status says it hasn't been built yet.  FAQs state that customers will be notified of any delays within a day of expected ship date, but there has been no communication.  Phone support robot just refers me back to the website, which is never updated, and it's impossible to speak to a human.  Wondering if I should abandon this order and find something else to get my Mom? or if this lack of communication with the customer is normal and maybe the gift really is on its way? Help! 

 

Anyone else have a similar experience?  If HP won't talk to me, maybe another customer will.  Thanks!

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Dragon-Fur
Level 16
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Message 2 of 4
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@NewLaptopForMom 

 

You may wish to bite the hand that types the answer...

 

Our Community is not a business group in HP - we are all volunteers.

The Community is a "separate" wing of the website.

 

OK - that said,

There are so many breaks in the supply chain - world pandemic, busy holiday season, end of year repairs, vaccine transportation - so much getting in the way.

 

Status is apparently one of the things that is not being kept updated to the point where it can help you at all.

 

That does not mean the computer won't get to you.

It will be one time, close to on time,

OR

The gift might be late.

 

First idea:

Create a printed gift card with a picture of the computer.

Say something nice about the gift.

Tell Mom you love her.

 

Mom's usually understand delays and pretty much anything that comes along.

It's part of the job.

 

Next,

IF you get through to Customer Service, you might be able to get an update.

Other services also available...

 

New Product? Need Help? HP Online Store – USA – Customer Service

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

 

Customer Service - Examples

 

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

 

OR

Select a subject type

 

OR

Select a subject type

 

OR

Select Home and Home Office products > (Next) Select the type of order / information you seek

 

++++++++++++++++++++++++++++++++++++++++++++++++

 

Thank you for participating in the HP Community.

Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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NewLaptopForMom
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I do appreciate the feedback--since you are not the company, I apologize if my frustration is apparent. I do understand there may be reason for a delay with all that is going on right now, I'd just hope for a little communication from HP about it. 

 

Didn't know if this forum might be a way to find out if the lack of updates is normal, or to get the attention of someone who may be able to provide an update on the delivery date. Or at least break past the wall of automated customer service and interact with a human.

 

I'll definitely prepare a picture of a computer in a box so there will be something to open....Thanks!

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The_Fossette
HP Support Agent
HP Support Agent
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Message 4 of 4
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@NewLaptopForMom

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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