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HP Canada Support Not Sending Notice of Returnor number even after calling 4 times

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HP Wireless Elite V2 keyboard and mouse
Microsoft Windows 10 (64-bit)

I purchased an HP wireless Elite V2 Desktop Keyboard and mouse which did NOT come with the required USB receiver. I have called the HP Canada Support to send me a return label so I can send the product back for a replacement. But after 4 calls (2020 October 8, 10, 11, 14) and receiving assurances that the return label is coming, I have not received any. This is frustrating and one that has badly reduced the image of HP. I am letting the HP community be aware of this issue. I am also hoping that one HP employee who cared about his company would take notice of this issue. 

 

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@AlfN0rm


Welcome to HP Community

 

I have gone through your Post and I understand your concerns and frustration

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you shortly

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Thank you Krazy Toad. It appears that really need a further support from you. Today, October 21,  I contacted HP Canada Support,1-877-231-4351 again for the 5th time as I have not received the coveted return label. I was told that a return label was sent to me October 14 but I swear I did not see such an email. I asked to resend that email but she hanged up on me. I am appalled by this lack of civility. I tried to call 1-877-231-4351 again HP Support would not let me talk to a real live person. This is frustrating! Now I regret buying from HP. 

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