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Emilyng78
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HP Care Pack Warranty issue

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HP Notebook 15s-fq1013tu
Microsoft Windows 10 (64-bit)

I purchased the 3 year HP care pack warranty.  Despite numerous emails with HP support, HP customer service, HP care pack department, my warranty end date is still wrong (21 months remaining) which is less than 3 years.

Anyone can help?

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Echo_Lake
HP Support Agent
HP Support Agent
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@Emilyng78

Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

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