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karenp02
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HP Care Pack included with purchase from samclub is not showing up on hp.com

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chromebook
Chrome OS

I purchased a Chromebook at samsclub that came with the HP Care Pack included. I went on hp.com after purchase to activate warranty, that was Feb.2019. Yet, when I go online to hp.com, it says my Warranty is expired. The phone number given on the paperwork is a dead line. hp.com doesn't make it easy to contact Customer support. I have contacted samsclub mgt. Any suggestions?

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Riddle_Decipher
HP Support Agent
HP Support Agent
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@karenp02 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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