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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-08-2019 03:03 PM

HP Recommended
Product: HP Envy 360
Operating System: Microsoft Windows 10 (64-bit)

I have been using my laptop for 2 years. I really need it for school and about a month ago the bottom right corner of the screen popped out. At first it was fine I just had to pop it back in but now it makes a terrible cracking noise when I try to close it so I've just been keeping it open. I dont want to have to bring it back to school where I constantly close and open it to transport it to and from classes. I know the hinge is broken but I dont know how to go about fixing it without breaking it more. Help. 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎07-09-2019 10:33 AM

HP Recommended

@RoseSummer

 

Thank you for using the HP Support Community.   

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP

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1 REPLY 1

‎07-09-2019 10:33 AM

HP Recommended

@RoseSummer

 

Thank you for using the HP Support Community.   

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
Was this reply helpful? Yes No
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