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HP ENVY Laptop - 17t Touch order was cancelled.Why?

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HP ENVY Laptop - 17t Touch
Microsoft Windows 10 (64-bit)

I ordered a laptop today (from a different account). First, money was deducted from the card and the confirmation came to email. But then suddenly the status changed to the cancelled.What could be the reason for not being able to order a computer from a computer? What are the assumptions?

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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.


I work on behalf of HP
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