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HP EX950 M.2 Serial not recognized when trying to register product
12-07-2020 04:25 PM

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I bought an EX950 in 2019 and it is not working. When I try to register or check for warranty the website shows no products found when searching by product number or serial number.
How should I proceed with this? I saw a post in the past saying someone would contact that person to remedy the issue.
Any help would be great!
12-20-2020 10:56 AM

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I reviewed your post and I understand that you want to contact support for the SSD issue.
Don’t worry, I assure you I will try my best to get this sorted.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
01-21-2021 02:41 PM

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The_Fossette,
I can't follow your instructions because the website does not recognize the serial or model number of the drive. It will not give me a contact number or let me do anything unless I give the serial, which is not recognized, so I cannot do anything unless I am either given a contact number or someone contacts me to resolve the issue, as far as I am aware.
Thanks,
Alex
01-26-2021 11:17 AM

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Help me with your region (Country) in a private message and I will share the contact details.
Cheers!
The_Fossette
I am an HP Employee
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