I had brought the HP ENVY x360 - 15-aq160sa laptop in 2017 from Currys PC World. I had receieved manufacturer warranty from Currys PC world which was for a year. I then noticed extended warranty notification was coming in the HP support assistant so I extended the warrant for three more years through Best2Serve by paying £71.20. I have issues with my laptop now so when I check my warranty it doesn't show the extended warranty.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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