cancel
Showing results for 
Search instead for 
Did you mean: 
kennyh
Level 2
18 12 0 0
Message 1 of 2
444
Flag Post

HP Huddled Personal Media Drive e-mail support - Service Ticket #8040309516

HP Recommended

I am completely dissatisfied with HP Customer Support regarding this problem (8040309516).  It was formally opened on 07/02/2010 - over a month ago - and HP Customer Support has: 1) misdirected me on resolution (sent me the user guide instead of the driver for $10); 2) Been unresponsive to the issues via reps; and 3) most of all, not responded to my weekly emails requesting update and support,  but only relay the same message that "the problem has been escalated to a support expert and that they appreciate my patients".  I've even asked to escalate the problem to management with no other response than the one I relayed here.

How long does it take HP to resolve reinstalling a driver (HP PMD drive) and the backup application (HP SureStore)? They are your products.  I can't use the storage device to back up my system, so I'm exposed.  Do you support your products in a timely manner or not?

 

Ken

0 Kudos
1 REPLY 1
WendyM
Level 7
1,018 917 21 140
Message 2 of 2
Flag Post
HP Recommended

Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.

http://welcome.hp.com/country/us/en/wwcontact_us.html

If you have other questions and concerns, please feel free to send me a private message

Wendy M - HP Support Forums Moderator

Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else.

Rules of Participation

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation