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HP Huddled Personal Media Drive e-mail support - Service Ticket #8040309516

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I am completely dissatisfied with HP Customer Support regarding this problem (8040309516).  It was formally opened on 07/02/2010 - over a month ago - and HP Customer Support has: 1) misdirected me on resolution (sent me the user guide instead of the driver for $10); 2) Been unresponsive to the issues via reps; and 3) most of all, not responded to my weekly emails requesting update and support,  but only relay the same message that "the problem has been escalated to a support expert and that they appreciate my patients".  I've even asked to escalate the problem to management with no other response than the one I relayed here.

How long does it take HP to resolve reinstalling a driver (HP PMD drive) and the backup application (HP SureStore)? They are your products.  I can't use the storage device to back up my system, so I'm exposed.  Do you support your products in a timely manner or not?



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