I am completely dissatisfied with HP Customer Support regarding this problem (8040309516). It was formally opened on 07/02/2010 - over a month ago - and HP Customer Support has: 1) misdirected me on resolution (sent me the user guide instead of the driver for $10); 2) Been unresponsive to the issues via reps; and 3) most of all, not responded to my weekly emails requesting update and support, but only relay the same message that "the problem has been escalated to a support expert and that they appreciate my patients". I've even asked to escalate the problem to management with no other response than the one I relayed here.
How long does it take HP to resolve reinstalling a driver (HP PMD drive) and the backup application (HP SureStore)? They are your products. I can't use the storage device to back up my system, so I'm exposed. Do you support your products in a timely manner or not?
Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.
If you have other questions and concerns, please feel free to send me a private message
Wendy M - HP Support Forums Moderator
Click the Kudos star as a way to say "thank you" for helpful posts. Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else. Rules of Participation