When I'm trying to access my live cases I get the message "permission denied". When creating new cases there is this error message "Organization Account is not setup. Please setup organization account before continuing.", but the case comes through and I get an email confirming that a case has been created. If I try to access that case I'm still getting access denied. And the older cases (a month or so old) I can't see at all anymore. Anyone have any answers to why, or even better how to set up that organization account?
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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