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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-08-2016 01:45 PM

HP Recommended

My HP Pavilion g7-2340dx started overheating after the Windows 10 update.  It was suggested to me in one of your forum threads to update the bios. (http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Pavilion-g7-Laptop-Computer-Over...

 

My bios version is currently F26 and found out on the document below that there is an F29 bios version update:

http://support.hp.com/de-de/document/c04396211

 

However, when I click on the download link, I get an error:

 

ftp://ftp.hp.com/pub/softpaq/sp66501-67000/sp66880.exe

 

I called your tech support and I was told that I needed to pay $59.99 to have a technician give me the download link. Ludicrous!

 

I hope the forum can solve my issue without taking advantage of out of warranty customers.

 

 

4 REPLIES 4

‎02-08-2016 01:59 PM

HP Recommended

@frankmorrison

 

Did you read the release notes ???

 

http://support.hp.com/de-de/document/c04396211

 

REO

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‎02-08-2016 02:26 PM

HP Recommended

Just in case, here's the same document in English, but with the same issue. Can't download sp668880.exe

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c04396211

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‎02-08-2016 02:32 PM

HP Recommended

@frankmorrison

 

Sorry but you would not be able to update because that update is for.

 

 Microsoft Windows 7 Enterprise 32 Edition
Microsoft Windows 7 Enterprise 64 Edition
Microsoft Windows 7 Home Basic 32 Edition
Microsoft Windows 7 Home Basic 64 Edition
Microsoft Windows 7 Home Premium 32 Edition
Microsoft Windows 7 Home Premium 64 Edition
Microsoft Windows 7 Professional 32 Edition
Microsoft Windows 7 Professional 64 Edition
Microsoft Windows 7 Starter 32 Edition
Microsoft Windows 7 Ultimate 32 Edition
Microsoft Windows 7 Ultimate 64 Edition
Microsoft Windows 8 Chinese Market 64 Edition
Microsoft Windows 8 Emerging Markets 64 Edition
Microsoft Windows 8 Enterprise 64 Edition
Microsoft Windows 8 Multi-Language 64 Edition
Microsoft Windows 8 Professional 64 Edition

 

Not for W10.

 

REO

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‎02-08-2016 02:34 PM

HP Recommended

Of course. What's your point? If it's about Windows 10 not mentioned, it doesn't matter.  Suppose I want to fix the  BIOS security vulnerability affecting EDK2 UEFI firmware.  I will do a factory reset to windows 8.0 and then want to download the bios update. I still won't be able to do it!!!

 

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