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08-15-2016 05:54 AM - edited 08-15-2016 05:55 AM
My email address has recently changed domain. I have gone into My HP Passport profile and changed everything to the new domain but HP are still sending Support Case emails to my old domain.
Who can I contact to get this changed completely, there must be some field I can't see with my old domain in it?
08-15-2016 08:58 AM - edited 08-15-2016 08:58 AM
We use HP Passport to authenticate users on the forums, but they are not the same account. You can change your email address for the forums by following these instructions.
Thanks for being a member of our community.
08-15-2016 11:52 AM
Thanks, but it's not in the forum I am having the issue, but elsewhere, like the Support Case Manager:
I login with my new email and domain, but any messages HP send me, like acknowledgement of the case, shipping of parts, collecting of devices for repair, go to my old email and domain.
I have checked everywhere I can find that my profile has been updated with my new domain, with no joy.
08-15-2016 04:09 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
08-23-2016 12:27 AM
I have the same problem, whenever I register a new case in HP Support Case Manager HP sends email to an old address so that I have no chance replying and provide more information or troubleshooting if needed. I have tried deleting my account and registered new HP Passport account without luck.
This is really important to me since I'm an IT Consultant for a company that hosts many customers all over the country here in Norway.