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CraigS726
Level 2
17 7 2 2
Message 1 of 7
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Solved!

HP Rebate Center Does NOT Answer Phone - Status Web Site Fails

HP Recommended
HP ENVY Desktop - 795-0010
Microsoft Windows 10 (64-bit)

HP Email ack'd Receipt of Correct Rebate Form on 2/2/22 = 11 Weeks ago for a 6-8 week Rebate  process. I saw a Thread Reply to call Engineering Sppt BUT surely they can only Guess where to send me. HP made a Contract with purchasers of This .... Rebate-able ....Care Pack Svc Plan and Needs to fulfill the Contract.

Any additional Help is appreciated.

1 ACCEPTED SOLUTION

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CraigS726
Author
Level 2
17 7 2 2
Message 4 of 7
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HP Recommended

A wonderful HP supervisor somewhere on this planet has assisted me and produced an email that a Rebate has been issued.

Now, my only regret is not knowing how to get her promoted.

View solution in original post

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6 REPLIES 6
Dilip_18
HP Support Agent
HP Support Agent
2,759 2,757 92 99
Message 2 of 7
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HP Recommended

Hi@CraigS726,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing rebate issues with the HP ENVY Desktop. I apologize for the Inconvenience. 

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

 

Please reach out to the HP Technical Support team in your region regarding the rebate.

 

Click on this link https://support.hp.com/us-en/contact-hp

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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CraigS726
Author
Level 2
17 7 2 2
Message 3 of 7
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HP Recommended

That's a bad joke and I hope AI recommended this, not a person. I posted in HP Sppt you vaguely referenced (there are MANY Posting options and you specified None) AND My Post in Desktop Hardware was BANNED FROM the Forum. I posted in Community Feedback here and have gotten this meaningless Reply.

I AM NOT GOING AWAY. Retired with plenty time, Tell everyone at HP I will call every Dept in HP - INCLUDING CORPORATE HP - until I get some Real Support

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CraigS726
Author
Level 2
17 7 2 2
Message 4 of 7
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HP Recommended

A wonderful HP supervisor somewhere on this planet has assisted me and produced an email that a Rebate has been issued.

Now, my only regret is not knowing how to get her promoted.

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Webfire
New member
3 2 0 0
Message 5 of 7
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HP Recommended

How did you submit rebate?  What phone # did you use to get a real person?

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CraigS726
Author
Level 2
17 7 2 2
Message 6 of 7
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When you purchased the Refundable Warranty you were sent a Contract Ack via Email with Details of your equipment AND Instructions for Filing in 3-Years IF not used. Email address was given to Send Rebate Form PLUS Copy of Contract to start process. You need to find the Contract Ack originally sent.

When 14 weeks elapsed and No Refund I started calling any 800 # given by whomever answered & my notes say --

Either Svc pack Registration 800-407-6210 OR Palo Alto HP # 650-857-1501 Trfrd me to someone who evidently got a Dept SUPV that took my Info; Said they will Update via Email or Phone. I had so many 800 #s saved I lost track. Palo Alto was not logical BUT just desperation since the Refund Dept was allegedly in OR or WA, and HP west coast was my rationale.
Takes persistence - Good luck.  Added below .....
If the Care Pack is part of the Risk Free rebate program, visit .... http://store.hp.com/us/en/cv/risk-free-care-pack ....to download your rebate form.
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Webfire
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Message 7 of 7
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I agree they need to fulfill the contract.  Things don't have to be this hard!

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation