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Ray-Eyes6
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HP Simplepass Accounts Lost

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HP SimplePass
Microsoft Windows 10 (64-bit)

I changed my account that i am logging in with. The old account is gone. I did not export my passwords. There are no accounts when I login. Can I get them back? I am on version 6 of SimplePass.

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Riddle_Decipher
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@Ray-Eyes6 As per the caution described at the HP Simple Pass instructions article:

Deleting your SimplePass also deletes your HP SimplePass settings, registered websites, and website account logon information.

 

Unless, you had done this:

NOTE: 

Modifications made in My Vault only modify HP SimplePass. Changes to the username and password in HP SimplePass must be duplicated in the logon credentials for the website account so that HP SimplePass can log on to your account.

For more details: click here

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 30,826 2,619 4,015
Message 2 of 4
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HP Recommended

@Ray-Eyes6 As per the caution described at the HP Simple Pass instructions article:

Deleting your SimplePass also deletes your HP SimplePass settings, registered websites, and website account logon information.

 

Unless, you had done this:

NOTE: 

Modifications made in My Vault only modify HP SimplePass. Changes to the username and password in HP SimplePass must be duplicated in the logon credentials for the website account so that HP SimplePass can log on to your account.

For more details: click here

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

View solution in original post

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Ray-Eyes6
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That is what I thought. I was desperate hoping for a solution. Thanks for the help.

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Riddle_Decipher
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31,166 30,826 2,619 4,015
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@Ray-Eyes6 That's awesome, I'm glad it worked,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.

Riddle_Decipher
I am an HP Employee

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