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livid
Level 1
1 0 0 3
Message 1 of 2
707
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HP Support Is Atrocious

HP Recommended

This feedback isnt specific to one call. It refers to my overall experience. I have made several calls to HP in the past few years. They all have gone the same way. Ultimately I have been successful in getting my issues resolved, however the journey to resolution has been dreadful.

 

My main two concerns are in regards to communication. I think the first problem has to do with the language barrier. Your technicians have a thick accent that is very difficult to understand. Technical support needs to be efficient. It is difficult to be efficient without clear communication.

 

My second concern is with the difficulty I have in conveying my issue to the technician. I routinely need to repeat information and instructions several times per call. Also, the technicians ask for information that seems irrelevant.

1 REPLY 1
WendyM
Level 7
1,018 917 21 140
Message 2 of 2
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Thank you for visiting the HP Support Forums. This forum is to leave feedback and suggestions directly relating to these message boards. If you have feedback for HP about their products or services, please use the link below:

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Thanks!

Wendy M - HP Support Forums Moderator

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