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gerdeswarner
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HP Support - NOT!

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Want to waste a saturday morning?  Call HP Support.  I called this morning about a problem on a new envy printer.  The first call took 30+ minutes.  The guy in the Philippines at the call center took my info and, because they have not yet been trained to deal with envy products, said i would have to talk with someone in India at the Elite Stream (?) Engineer Group - Level 3.  However, he could not get anyone in that group to answer the phone.  He at least had the courtesy to ask me to call back in 30 minutes and gave me a trouble ticket number. 

 

Idiot that I am, i called back in 30 minutes.  Of course, I had to repeat everything again.  The I got put on hold for 30+ minutes.  I ultimately hung up and later called back and asked to talk with a supervisor.  None of them would talk to me until i recounted the entire experience to the tech answering the phone.  Then I got put on hold for another 10 minutes until i finally spoke with John (101921).  He asked me all the information AGAIN and had the gall to ask me to diagnose the problem "its a hardware update problem, right?"   

 

All of this after listening to 40+ minutes of advertisements on hold about HP's great customer.  Gimme a break.  

 

 

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MrMatthew
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Retired
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Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.

http://welcome.hp.com/country/us/en/wwcontact_us.html

If you have other questions and concerns, please feel free to send me a private message.

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