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07-29-2016 08:10 AM
Hi there @Mozel,
May the Forums be with you! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand that after erasing the Surestore software from your PMD HD3100, you have been unable to reinstall the software. I am happy to assist with this.
What Operating System are you trying to install it under? According to the support page the software is available for Windows XP/VIsta and 7. HP HD3100 1TB Personal Media Drive You might want to try installing it from a system that is using one of those operating Systems, if you haven't already..
Was there any specific error when you tried to install it?
Please let me know when you can.
07-29-2016 09:09 AM
I am using windows 7 home premium. The software goes thru the download process, but doesn't put an surestore icon on the desktop. I have installed the software on numerous occasions and it still does not install. I have tried installing the software on the external drive itself as well as the laptop. Can't get passd the execute file after installation.
07-29-2016 09:27 AM
What exactly was it that you did that erased the application from the drive? Was the partition completed removed and a new one created, the drive formatted, etc?
The support page had two versions of this document the other for Windows ME, so I went with this one: Personal Media Storage - Media Drive Missing in My Computer (Windows XP). Somethng for you to look at.
In the end you may need to contact HP Phone support, because I do not see anything other than the software update, which is not seeing the device properly. This could mean a physical issue or some required software identifier could have been removed .
Please use the following http://www.hp.com/contacthp, fill out the form, create a case for your issue and then use the provided information to contact HP.
I hope this helps in some way.