HP Warranty left me hanging

[forbegos]

After month's of contacting HP and opening cases to request the status of an original case, and talking to over 5 HP support people over the phone promising me that they will update the case and take care of solving it, I have honestly given up.  

This is the story:

My OMEN Emperium BFGM monitor has a warranty issue - the joystick in the back of the monitor to control its functions broke.  So I called HP, and as my monitor is still under warranty they opened a case and told me they were going to send me a replacement.   The replacement was shipped and I got a tracking number and everything.  On the day of delivery, I waited in my house for FedEx to arrive as I had to sign the delivery.  However, the FedEx guy refused to carry the monitor up to my front door (my house is elevated) because he said it was too heavy.  I even offered to help him, but he refused.  So, the monitor went on its way back to HP.  I called HP, told them about the issue and they said they were going to re-send the replacement monitor and talk to FedEx about the issue with the delivery guy.  This was back in November.  To this day, nothing.  I have called multiple times and every time I have to start a new case and start at the beginning.  All assure me they will call the warehouse and send the replacement.  To this day, nothing.  HP has officially left me hanging.  I have no idea what to do now, because I don't know who to call at HP.  The only option offered is to start a new case and talk to yet another tech over the phone who has no idea what is going on. 

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[Echo_Lake]

@forbegos
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[forbegos]

Thanks

[forbegos]

Hi, do you know when they will contact me.  I have not received anything from HP yet.

Thanks.

[forbegos]

So I got a message from HP support asking me for more information.  This was on 1.14.2021.  I replied with the information requested on the same day.  It's been now 14 days and nothing from HP.  I guess I have been left hanging again. 😞