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forbegos
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HP Warranty left me hanging

HP Recommended
OMEN Emperium BFGTV 65inch

After month's of contacting HP and opening cases to request the status of an original case, and talking to over 5 HP support people over the phone promising me that they will update the case and take care of solving it, I have honestly given up.  

 

This is the story:

My OMEN Emperium BFGM monitor has a warranty issue - the joystick in the back of the monitor to control its functions broke.  So I called HP, and as my monitor is still under warranty they opened a case and told me they were going to send me a replacement.   The replacement was shipped and I got a tracking number and everything.  On the day of delivery, I waited in my house for FedEx to arrive as I had to sign the delivery.  However, the FedEx guy refused to carry the monitor up to my front door (my house is elevated) because he said it was too heavy.  I even offered to help him, but he refused.  So, the monitor went on its way back to HP.  I called HP, told them about the issue and they said they were going to re-send the replacement monitor and talk to FedEx about the issue with the delivery guy.  This was back in November.  To this day, nothing.  I have called multiple times and every time I have to start a new case and start at the beginning.  All assure me they will call the warehouse and send the replacement.  To this day, nothing.  HP has officially left me hanging.  I have no idea what to do now, because I don't know who to call at HP.  The only option offered is to start a new case and talk to yet another tech over the phone who has no idea what is going on. 

[content removed]

4 REPLIES 4
Echo_Lake
HP Support Agent
HP Support Agent
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@forbegos
Welcome to the HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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forbegos
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Thanks

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forbegos
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Hi, do you know when they will contact me.  I have not received anything from HP yet.

 

Thanks.

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forbegos
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So I got a message from HP support asking me for more information.  This was on 1.14.2021.  I replied with the information requested on the same day.  It's been now 14 days and nothing from HP.  I guess I have been left hanging again. 😞

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