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01-06-2021 04:02 PM - last edited on 01-06-2021 04:05 PM by MarcusC
After month's of contacting HP and opening cases to request the status of an original case, and talking to over 5 HP support people over the phone promising me that they will update the case and take care of solving it, I have honestly given up.
This is the story:
My OMEN Emperium BFGM monitor has a warranty issue - the joystick in the back of the monitor to control its functions broke. So I called HP, and as my monitor is still under warranty they opened a case and told me they were going to send me a replacement. The replacement was shipped and I got a tracking number and everything. On the day of delivery, I waited in my house for FedEx to arrive as I had to sign the delivery. However, the FedEx guy refused to carry the monitor up to my front door (my house is elevated) because he said it was too heavy. I even offered to help him, but he refused. So, the monitor went on its way back to HP. I called HP, told them about the issue and they said they were going to re-send the replacement monitor and talk to FedEx about the issue with the delivery guy. This was back in November. To this day, nothing. I have called multiple times and every time I have to start a new case and start at the beginning. All assure me they will call the warehouse and send the replacement. To this day, nothing. HP has officially left me hanging. I have no idea what to do now, because I don't know who to call at HP. The only option offered is to start a new case and talk to yet another tech over the phone who has no idea what is going on.
01-07-2021 12:04 PM
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01-28-2021 02:05 PM
So I got a message from HP support asking me for more information. This was on 1.14.2021. I replied with the information requested on the same day. It's been now 14 days and nothing from HP. I guess I have been left hanging again. 😞