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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-26-2019 01:10 AM - edited ‎02-26-2019 01:13 AM

HP Recommended
Product: HP Wireless Keyboard and Mouse 200
Operating System: Microsoft Windows 10 (64-bit)

Hi All,

 

I have HP Wireless Keyboard and Mouse 200 , I connetced in to the USB 3.0 Port,and other 2.0 ports.

 

The Question is,    The mouse is working with usb 3.0 port but the keyboard is not working.

When i press the connect (blue button) for 10 seconds, the battery light indiaction shows blinking red light.

 

But i can work with the keyboard,Can anybody make a solution for the toubleshoot. Appreciated 

1 REPLY 1

‎02-27-2019 10:05 AM

HP Recommended

@Munavvir Peace be unto you!

Does this mean the keyboard and the mouse both work fine on the USB 2.0 port? 

And Also, Did you check if the keyboard works on alternate USB ports? If you have more than one USB 3.0 port.

 

While you respond to that, I suggest you update the BIOS and Chipset drivers using the HP website: Click here

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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