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jacobsp00
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Message 1 of 4
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HP X360 Pavilion Screen is popped out

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HP Pavilion x360 Convertible Model 14

Hey, I noticed that other people have been having this issue where the screen has popped out of the laptop, and I have the same issue, I was wondering what the solution is and what can be done, thanks!

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Echo_Lake
HP Support Agent
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Message 2 of 4
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@jacobsp00

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, this sounds like hardware related issue with the display assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

 As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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_AnneMarie_
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Message 3 of 4
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The same thing happened my Laptop - HP Pavilion - 14-ce3504na  - lower right hand corner as well.

Due to the pandemic I was unable to bring it into the store for repair so I extended my warranty with best2serve in Nov 2020.

 

Purchased just over a year ago (Jan 2020). The casing has now just cracked my screen.

Best2serve state this isn't a known fault so they will not stand by the repair and require HP to take responsibility for this.

 

Eventually I found the correct contact for HP support in the UK on Whatsapp - and after 3 hours - with HP stating they can help to there's nothing they can do/ contact Currys/ it's physical damage 'natural occurrence' to hardware issue (which best2serve state they cover) - HP warranty only covers 30days to then offer to collect the laptop to be checked by their service/hardware team.

 

This is as far as I got in trying to solve this with my laptop due to be collected today.

I hope you have better luck with getting yours fixed!

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praveenbv
HP Support Agent
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Message 4 of 4
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Hi @jacobsp00,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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