I HAD been a very loyal customer of HP products & used to highly recommend it to friends & colleagues - even over Macs!
recently I ordered a very high end customized model with a coupon...within a week I found a cheaper coupon with more add-ons included. Since I had a custom built laptop it would take 2 weeks to build it & I called within a week & asked for the discount.
To my astonishment the Rep told me she could see the new customized model (I made it exactly the same configuration) in my cart with the discount but I would have to CANCEL my old order & rebook it to get the discount. She informed me it takes 3-5 business days to reverse the charge on my card (working with a large hotel I know it can take 2-3 weeks sometimes).
I asked to speak to her supervisor...who was very unhelpful & on top was very VERY unprofessional which made me make the decision of CANCELING the order right away. He gave me a hard time to cancel. He told me I had to wait until I get the laptop delivered (it won't be built for another week) & I would have to send it in & than get a refund!!!!!
I asked for his supervisor who was the same as him..Equally unhelpful!! I emailed the customer service as well..But all of them want to give me some stupid promotions & are sorry for inconvenience (the same old standard drafted automatic sorry email)
Should complaining to Better Business Bureau be the next step???
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