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Shel84
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HP does not recognize the serial number of my office jet pro 8025 so I can't get help.

HP Recommended
Office jet Pro 8025

I have been trying to replace the correct cartridges I purchased that read as incompatible, however, I can't because HP doesn't recognize my correct serial number.

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Shel84,

 

I'd like to help!

 

The supported cartridges for your printer are as below-

 

 

I’d recommend you contact HP Phone Support in your region to purchase ink cartridges.

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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