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HP does not recognize the serial number of my office jet pro 8025 so I can't get help.

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Office jet Pro 8025

I have been trying to replace the correct cartridges I purchased that read as incompatible, however, I can't because HP doesn't recognize my correct serial number.

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Hi @Shel84,


I'd like to help!


The supported cartridges for your printer are as below-



I’d recommend you contact HP Phone Support in your region to purchase ink cartridges.


Follow the instructions below to reach them:


1) Click on this link -

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.


If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  


Have a great day! 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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