I purchased a HP laptop limited editions series HP dv 2699ee in 2008 in MUSCAT . I was facing the problem right from the purchase of same..Like heat up. starting problem. initially i was thought it is the problem with vista . even though i hardly used this laptop for my office work that time my laptop completely off on one fine day i came to notice that my warranty expired got it checked with authorized service centre in india where they diagnosed and told that my motherboard has gone.since this out of warranty ,service centre quoted 50% of the laptop price for relacing with the new mother board that too with 3 months warranty After googled i noticed lot of such complaints and this is because of nvdia graphics card mother board has failed.when i check this with service centre they simply denied to accept their fault and replace free of cost.
It is because of the simple reason of out of warranty ,HP is not paying for free replacement not owning the responisbility of faulty manufacturing? or HP manufactures faulty laptops for the customers to work for only warranty period?
if board can hear my grievance and find out a good solution its my pleasure to consider HP for future needs. Board can refer recent Toyota management where they have recalled cars for faulty part replacement to gain the confidence of customer's HP can try any of this sought to gain confidence otherwise HP laptop market share will dip though you manufacture laptops of aesthetic and good looking?
can i get speedy resolution rather than suggestion and refering warranty clauses.
Welcome to the HP Consumer Support Community. This is a peer-to-peer community for customers to connect and share solutions regarding their HP products. If you have additional or direct feedback for HP about their products or services, please use the link below.