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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
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    Windows 11 Support Center.
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HP Recommended
HP DeskJet 3634 All-in-One Printer
Microsoft Windows 11

HP help redirected me to US Repairs LLC which turned out to be a scammer.  Some members report talking to a Kevin, but my calls involved two individuals named Mia and Chris.  They showed me computer errors being caused by a Trojan Horse, and then proceeded to “fix” all the problems which were causing my printer to not be connected to the internet.  They offered anti-virus software to protect my computer, but were very vague about all of it.  They resorted to becoming high pressure at which time I ended communication with them.

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