HP lost my laptop and I cannot get a response. The warranty is ticking down!

[springsbarb]

I opened a ticket with HP because of issues with my laptop. Every chat conversation with support starts with "Please do not worry. I am here to help you." I'll let you decide. After extensive troubleshooting, the first representative tried to upsell me an extended warranty. Pretty distasteful, considering I contacted you to honor this warranty that is still in effect. How about if you honor that first?

The next common chat I receive is, "Please allow me a few minutes while I gather information on the issue." After 5, 7, 19 minutes, the next chat is "The issue is taking more time than expected. Please allow me a few more minutes to work on it." Really? All I have given you is my name and phone number in case we get disconnected. What could possibly be taking so long?

I mailed my laptop back via FedEx. This was delivered on January 26th and signed for by J. Jimenez. HP shows no indication that the laptop was received. Did I mention that I paid the extra $15 to have my laptop repair expedited? Yes, the first agent did manage to upsell me on that. Shame on me.

Now, after much more chatting with no results it appears that HP is willing to "loan" me a used laptop from the local service center. The idea of that is gross on a normal day, but we are in a pandemic folks.

What is going on at HP?!

[Dragon-Fur]

@springsbarb 

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[springsbarb]

Thanks so much @Dragon-Fur. Noted. I removed the tracking number from the post.

[Dragon-Fur]

@springsbarb 

You are welcome.

Good Luck.

Stay Safe.

Hopefully, things will just get better.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"