cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
springsbarb
New member
2 1 0 0
Message 1 of 4
250
Flag Post

HP lost my laptop and I cannot get a response. The warranty is ticking down!

HP Recommended

I opened a ticket with HP because of issues with my laptop. Every chat conversation with support starts with "Please do not worry. I am here to help you." I'll let you decide. After extensive troubleshooting, the first representative tried to upsell me an extended warranty. Pretty distasteful, considering I contacted you to honor this warranty that is still in effect. How about if you honor that first?

 

The next common chat I receive is, "Please allow me a few minutes while I gather information on the issue." After 5, 7, 19 minutes, the next chat is "The issue is taking more time than expected. Please allow me a few more minutes to work on it." Really? All I have given you is my name and phone number in case we get disconnected. What could possibly be taking so long?

 

I mailed my laptop back via FedEx. This was delivered on January 26th and signed for by J. Jimenez. HP shows no indication that the laptop was received. Did I mention that I paid the extra $15 to have my laptop repair expedited? Yes, the first agent did manage to upsell me on that. Shame on me.

 

Now, after much more chatting with no results it appears that HP is willing to "loan" me a used laptop from the local service center. The idea of that is gross on a normal day, but we are in a pandemic folks.

 

What is going on at HP?!

 

3 REPLIES 3
Dragon-Fur
Level 16
Level 16
34,458 26,609 3,179 10,241
Message 2 of 4
Flag Post
HP Recommended

@springsbarb 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

First...

Posting the Tracking Number or ANY private information in a public website is not a good idea.

I have asked the moderators to remove this private information.

 

Next...

Should there be a response from the moderators team to your issue,

Look for a response here before anyone tries to contact you using other means.

 

Request for Review

 

  • I have submitted a request that our Community moderators review your question / concern.

 

Worth Noting

  • Our Community is not an HP business group.
  • We are not HP Technical Support, nor are we HP Sales, Service, or Warranty.
  • Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
  • The time frame (how long it takes) for a response is not controlled by the Community.
  • If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

 

Important

  • Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.
  • Please do not post any personal or case information here - we cannot make use of the data. 
  • Posting personal information at a public site increases your risk from rats and scammers.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

Dragon-Fur

Was this reply helpful? Yes No
springsbarb
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks so much @Dragon-Fur. Noted. I removed the tracking number from the post.

Was this reply helpful? Yes No
Dragon-Fur
Level 16
Level 16
34,458 26,609 3,179 10,241
Message 4 of 4
Flag Post
HP Recommended

@springsbarb 

 

You are welcome.

 

Good Luck.

 

Stay Safe.

Hopefully, things will just get better.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation