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HP order repeatedly declined despite approved charges from 3 different financial institutions

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Spectre x360 13 touch aw200
Microsoft Windows 10 (64-bit)

I have seen this problem posted on the forum around 2017-2018 but am experiencing it now in 2020. I have tried 4 times now to purchase a Spectre x360 laptop from the HP site and have had the order declined 4 times. The first two times I purchased through the employee chat feature and tried with both a debit (small local bank) and credit card (massive, well known company). Both orders were declined.


I called customer service for both the bank and credit card, and was told by both institutions that the money was approved and the issue must be coming from HP's end. I tried later again in the day while speaking to a customer service representative on the phone, and had my credit card order declined again. The orders do show up as pending on my statements, however.


This morning I tried with another person's credit card with their permission (different company than my own), and the order was declined again. I'm thinking to try with PayPal next, but am getting a bit frustrated as trying to buy this thing has taken up over two hours of my time by now.

I'm thinking that because all orders (between 3 financial institutions and 2 people) were declined, this has to be an HP problem. Did anyone find a solution? Has PayPal given anybody the same issue?

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HP Support Agent
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I reviewed your post and I understand that you are facing issues ordering a laptop from HP website.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you contact our sales team in your region and they will assist you in ordering the laptop.


Refer to the below link for contact information.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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